Here’s how you can do that:

1. I want to take my retirement savings as cash
   

   Your first step is to contact Willis Towers Watson and ask for a Retirement Pack. That’ll have all the information you need to read and the forms you need to fill in, in order to take your savings as cash - and confirmation of next steps.
   
   You can email Willis Towers Watson at citi.pensions@willistowerswatson.com, or call the helpline on +44 (0)1737 227533.

2. I want to take my retirement savings as a guaranteed income
   

   Your first step is to contact Willis Towers Watson and ask for a Retirement Pack. That’ll have all the information you need to read and the forms you need to fill in, in order to take your savings as a guaranteed income - and confirmation of next steps.
   
   You can email Willis Towers Watson at citi.pensions@willistowerswatson.com, or call the helpline on +44 (0)1737 227533.

3. I want to transfer my savings to another provider
   

   Your first step is to log on to MyCitiPension and request an initial transfer quote (you can do that in the Quotes section of the website, helpfully!). Once you’ve received that, you can decide whether you want to go ahead – if you do, you’ll just need to follow the next steps provided with the quote.